Return Policy

Thank you for shopping at liberlivesite.com! We are committed to providing you with high-quality products and excellent service.

If you are not completely satisfied with your purchase, please refer to the Return and Refund Policy below.

1. Return Request

If you would like to return an item, please email liberlivesite@outlook.com within 7 days of receiving your item.

Please include the following information so we can expedite your process:

A detailed explanation of the reason for the return;

A clear photo or video of the item showing it in good condition;

A photo of the box and complete packaging.

Our customer service team will respond to your email within 24 hours and provide detailed return instructions.

2. Return Requirements

To be eligible for a return, please ensure:

The item is in new, unused, and undamaged condition;

The original packaging and accessories are intact;

The packaging is clearly labeled for verification and refund purposes.

If the returned item shows signs of use, is damaged, is missing parts, or is not in its original packaging, we may not be able to provide a refund.

3. Shipping and Return Responsibility

If a product is found to be faulty, damaged, or otherwise defective within 7 days of receipt, liberlivesite will cover the return shipping costs.

If a request is made after 7 days, the buyer is responsible for the return shipping costs and must return the product to liberlivesite for warranty repair or inspection.

Please use a tracked shipping method to return the package to prevent loss.

4. Refund Process

We will process the refund within 2-3 business days after receiving and inspecting the returned item.

The refund will be credited to the original payment method.

Please note:

If the item is not eligible for return (e.g., used, damaged, missing packaging, etc.), we may not be able to approve a refund.

5. Circumstances Eligible for a Full Refund

You will receive a full refund in the following circumstances:

You received the wrong item;

The item was missing from the package;

The item was physically damaged or scratched;

The product is not functional due to quality issues.

6. Warranty Policy

All liberlivesite products are covered by the following warranty starting from the date of payment:

Electronic Product Warranty: 1 Year

During the warranty period, if the product fails to function properly due to quality issues, we will repair or replace it free of charge.

7. Circumstances Not Covered by Warranty

The following situations are not covered by the warranty or refund:

Product damage caused by improper use or factors unrelated to product quality;

Product damage caused by unauthorized modification, disassembly, repair, or other actions not directed by the official website;

Product damage caused by force majeure such as fire, flood, or lightning strike;

Product damage caused by improper use or factors unrelated to product quality;

8. Order Cancellation

If you wish to cancel your order, please contact us within 12 hours of placing the order.

After this time, the order may have already been shipped, and we will be unable to cancel it.

liberlivesite reserves the right to cancel any order due to inventory issues or pricing errors.

Customers will be notified via email after the order has shipped.

9. Damaged or Missing Products

We carefully inspect and securely package all items before shipping.

If you receive damaged or incorrect items, please contact us immediately.

We will provide a replacement or refund, depending on the circumstances.

10. Contact Us

If you have any questions regarding returns or refunds, please feel free to contact us:

liberlivesite@outlook.com

https://www.liberlivesite.com